Q: How do I know if a claim is
A: There are numerous RED FLAGS to look for
when evaluating a claim:
- A claimant's phone is rarely answered;
their voicemail is always on; you are told a claimant
can't come to phone because he/she is in bed, ill, asleep, etc.
All of these suggest that a claimant is not at home and is active…
- A claimant has moved out of state, has
gotten a PO Box, has a non-published phone number, etc. All of
these suggest that a claimant may not want you to know where he/she
is and/or how to contact them quickly - usually because they are
active and trying to hide this from you…
- A claimant's appearance is suspicious
- i.e., he/she has dirty and/or calloused hands, he/she appears
tanned, he/she has been seen wearing work clothing, etc. All of
these appearances suggest that a claimant is active…
- A claimant is skilled in a trade where
he/she can work for cash - i.e., roofing, construction, etc.;
a claimant has a history of self-employment. These suggest that
a claimant is able to work for cash without any formal record
of employment… - Your office has received anonymous tips or leads
from co-workers, family or friends. These are excellent ways of
learning that a claimant is active outside of his/her restrictions…
- A claimant's length of recovery doesn't
match the norm for a specific injury and/or your office has received
conflicting medical reports. These situations suggest that a claimant
is malingering and/or did not sustain an alleged injury…
- A claimant's demands are excessive, wants
settlement money quickly and/or has a prior claims history. These
suggest that a claimant 'knows how the system works' and is looking
for a way to 'win the lottery' or earn a quick buck…
All of the above may be used separately or
together to determine that a claim is suspicious. Above all, it
is important to TRUST YOUR INSTINCTS when evaluating a claim.
Q: Do you charge any travel time?
A: In most cases, no. If you assign a case
that requires an overnight stay, you will be charged a minimal travel
fee of $25 per hour to and from that location.
Q: Do you charge mileage?
A: No. Never. (The only exception would be
if there is a special arrangement with a client.)
Q: What is your coverage area?
A: We currently have full investigative staff and provide all of our services - including surveillance - throughout the following states: Kansas, Missouri, Indiana, Nebraska, Iowa, Kentucky, South Dakota, Minnesota, Tennessee,
North Dakota, Wisconsin, Arkansas, Colorado, Illinois, Louisiana, Oklahoma, Michigan, Mississippi and Alabama.
We will also provide services in any other part of the United States with additional travel time and related expenses.
Q: How do I assign a case?
A: You may assign a case however it is most
convenient for you:
- Call us Toll Free: 800-720-2583
- Fax your information Toll Free: 888-720-2583
(Please feel free to use one of our Case Assignment Forms or your
company's own form)
- Email your request: AssignACase@blueeagleinvestigations.com
- Log onto www.blueeagleinvestigations.com
and click ASSIGN A CASE
Q: How long does it take for
an assignment to be completed?
A: Once we receive your assignment, we generally
try to complete our investigation and/or surveillance and have a
report to you within two weeks. Of course, we accommodate rush cases
at no additional charge!
Q: Will an investigator keep
me posted during an assignment?
A: Absolutely. We will contact you during
and/or at the conclusion of our investigation/surveillance, whichever
is most suitable to your needs. We recognize that clients have different
needs and expectations regarding communication. Please let us know
what your preferences are regarding contact with us and we'll be
certain to meet your expectations.
Q: How many days should I authorize
A: We typically suggest 2 to 3 days of surveillance
to begin an assignment. If additional surveillance is warranted,
we'll make that suggestion. We'll also recommend to terminate a
surveillance if we feel it is not feasible to get good results.
Q: Are you licensed?
A: Yes. Blue Eagle Investigations is licensed
(where applicable - some states have no licensing), bonded and insured.
All of our investigators are individually licensed where applicable.
And, we carry a $5,000,000 insurance policy - tops in our field!